Salesforce Vs ServiceNow
Salesforce Overview
Salesforce – a cloud-based CRM application here CRM stands for Customer Relationship Management. It helps in managing and handling all the relationship aspects between an enterprise and its customers like contact details, customer deals, customer’s support requests, etc. Also, it handles the people’s details and the seller organization details. This helps customer-related businesses to manage regular activities in a much easier way . It also helps to improve the customer-business relationship that is a good part for the organization’s growth.
Major offerings of Salesforce are given as below –
- Sales Cloud
- Service Cloud
- Marketing Cloud
- Chatter
- Analytics Cloud
- Salesforce1 app development
ServiceNow Overview
ServiceNow is also a CRM system that offers IT asset management solution for many businesses instead of their sizes. There are many features in ServiceNow like compliance management, asset management, and real-time prioritization, etc. The Android, web-based, and iPhone platforms are supported by this CRM system.
- IT Service Management
- IT Operations Management
- IT Business Management
- Security
- Customer Service
- HR Service Delivery
- Platform
- Application Deployment
- Nonstop Cloud
Salesforce Vs ServiceNow
| Salesforce | ServiceNow | |
| Platforms Supported | – Web-based – iPhone – Android – Windows | – Web-based – Phone – Android – Windows |
| Software type | Standalone, Cloud, SaaS | Standalone, Cloud, SaaS |
| Available Languages | English, Spanish, French, Italian, Dutch, Portuguese, Swedish | English, German, Japanese, Spanish, French, Italian, Dutch, Portuguese |
| Typical Customers | – Freelancers – Small Businesses – Mid-size Business – Enterprise | ? Freelancers ? Small Businesses ? Mid-size Business ? Enterprise |
| Support | – Phone support – Online support – Knowledgebase – Video tutorials | ? Phone support ? Online support ? Knowledgebase ? Video tutorials |
| Pricing | Starting from $25.00/month – Free trial available – No credit card required – Subscription-based | Starting from $100.00/month ? Free trial available ? No credit card required ? Subscription-based |
| Security |
Encryption Encryption of sensitive data at rest HTTPS for all pages Access control Multi-factor authentication options Data policy Data backup in multiple locations/GEO regions |
Encryption Encryption of sensitive data at rest HTTPS for all pages Access control Multi-factor authentication options Data policy Data backup in multiple locations/GEO regions |
| Important Features | ? Asset Tracking ? Availability Management ? Change Management ? Configuration Management ? Contract/License Management ? Data Visualization ? Incident Management ? IT Asset Tracking ? Problem Management ? Project Management ? Release & Deployment Management ? Self Service Portal | ? Asset Tracking ? Availability Management ? Change Management ? Configuration Management ? Contract/License Management ? Data Visualization ? Incident Management ? IT Asset Tracking ? Problem Management ? Project Management ? Release & Deployment Management ? Self Service Portal |
| Training | In Person ? Live Online ? Webinars ? Documentation |
? In Person ? Live Online ? Webinars ? Documentation |
| Clients | Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo | Flextronics, Informa PLC, Al Jazeera |
Final Conclusion – How to Choose Salesforce or ServiceNow
The decision to select the best between Salesforce vs ServiceNow is totally depens upon you and your business requirements. Both these are best or your can say excellent in terms of support and services, but both are different or you can say not same. They are the best solutions providers for different types of customers.
So, we would suggest you to choose one option among Salesforce or ServiceNow as per your business needs and requirements.
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